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Knowledge Base (17)

  1. Office 365 Pop3 basic authentication deprecation

    Answer: Environment: Office365-hosted Mailboxes Oracle B2C Service, All versions Resolution: Oracle B2C Service is taking a proactive approach to the announcement made by Microsoft to deprecate basic...

  2. Versions of Office 365 with Oracle B2C Service

    Answer: Environment: Office 365, online office subscriptions, all versions. Including Shared and Shared MUI versions.  Oracle B2C Service (OSvC) all versions Resolution: Currently there are no...

  3. Setting up App Registration for Office365 Mailboxes

    Answer: Environment: Office 365 mailboxes Solution: When setting up mailboxes to use OAuth to connect to Office365 mailboxes you must first create an App Registration on Microsoft's Azure Active...

  4. Unable to check Excel version. Excel must be installed for Excel exports.

    Answer: Environment: All versions of the Oracle B2C Service agent console Supported versions of Microsoft Excel NOTE: Microsoft Office 365 and online subscription version of Office are not supported...

  5. 'Unable to connect to mailbox' on Office365-hosted mailboxes

    Answer: Environment: Office365-hosted mailboxes Oracle B2C Service, All versions Issue: T h e 'Unable to connect to mailbox' notification is encountered when the Techmail-S utility attempts to connect to the...
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Documentation (29)

  1. Link to a URL

    Write Rules Using Comparisons 365 days prior to the order if the amount spent in the 365 days prior to the order > 300 the Last Updated: 02/20/2025

  2. Link to a URL

    Policy Modeling System Requirements ) Microsoft Word 2016, 2019, 2021 Microsoft Excel 2016, 2019, 2021 Microsoft Office 365 Semi-Annual Last Updated: 05/20/2025

  3. Link to a URL

    Overview of Email Management mailbox supplied by Microsoft, such as Outlook or Office 365 , you need to configure your mailbox Last Updated: 09/09/2022

  4. Link to a URL

    Overview of Email Management use a general Service mailbox supplied by Microsoft, such as Outlook or Office 365 , you need to Last Updated: 02/22/2025

  5. Link to a URL

    Overview of Email Management mailbox supplied by Microsoft, such as Outlook or Office 365 , you need to configure your mailbox Last Updated: 06/16/2022
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